Returns & Refunds
At Sassy Maison, your satisfaction is our top priority. We strive to ensure that you receive high-quality and intact products. Please review our Returns & Refunds policy for information on how we handle returns and refunds.
Eligibility for Returns & Refunds
We accept returns and provide refunds under the following conditions:
Quality Issues
If you receive a product with manufacturing defects or quality issues, we are happy to process a return or offer a refund. Quality issues may include but are not limited to:
- Manufacturing defects
- Damaged or broken items
- Incorrect product received
Return Period
Please inspect your order upon receipt. If you encounter any issues, contact us at sassymaison@gmail.com within 7 days of receiving your order. We may request additional information or photographs to assess the nature of the issue.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email us at sassymaison@gmail.com with your order number, a description of the issue, and any relevant photographs.
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Wait for Approval: We will review your request and provide further instructions, including whether you need to return the item or if we can resolve the issue without a return.
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Return the Item (if applicable): If a return is required, we will provide you with a return shipping address. Please securely package the item and ship it back to us.
Refund Process
Once we receive the returned item and verify the issue, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Exceptions
Please note that we do not accept returns or provide refunds for reasons other than quality issues or broken items. This includes changes of mind, dislike of the product, or ordering the wrong item.
Contact Information
If you have any questions or concerns regarding our Returns & Refunds policy, please contact us at sassymaison@gmail.com. Our customer support team is here to assist you.